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How to Leave a Product Review
Thank you for choosing Madd Gear! We appreciate your business and value your feedback. Here's how you can leave a review after your purchase:. Register Your Product: Start by filling out the Product Registration Form on the Madd Gear website. This st
How to Track Your Madd Gear Order
At Madd Gear, we want to make it easy for you to track your orders. You can check the status of your order by logging into your account, visiting our Help Center, or receiving tracking notifications via email or SMS if you provided your details durin
Madd Gear Returns & Exchange Policy
At Madd Gear, we understand that sometimes things don't go as planned. Here’s everything you need to know about returning an item or making a claim. Contact Us First: Each product return may have different instructions, so it's important to get in to
What is the Madd Gear Warranty Policy?
At Madd Gear, we build products that are tough, durable, and designed for fun! However, we understand that issues can sometimes arise. Below is an overview of our warranty coverage, how to file a claim, and what’s covered. The Madd Gear Manufacturer’
Madd Gear Urban Glide Scooter – Flat Tire and Wheel Replacement
We know how frustrating flat tires can be! The Madd Gear Urban Glide Scooter uses 12-inch air-filled (pneumatic) tires, which can occasionally get punctured by sharp debris or wear down over time. To simplify tire replacement, we offer a Full Replace
Madd Gear Shipping Policy
At Madd Gear, we aim to provide a seamless shipping experience for our customers. Below, you’ll find detailed information about our shipping options and policies to ensure you receive your orders as efficiently as possible. Delivery Cost: Free on all
When Will a Product Be Back in Stock?
We understand how frustrating it can be to find a product you love only to see it’s currently out of stock. Here’s what you need to know about product availability and how you can stay informed:. When a product is out of stock, an email sign-up box w
What to Do If You Haven't Received Your Product Registration Email
Thank you for registering your product! After completing the product registration form, you should receive an automated email with steps on how to leave a review and claim your free swag pack. If you haven’t received this email, there are a few commo
Assistance with Madd Gear BMX Bikes
Thank you for reaching out to us! Madd Gear BMX bikes sold through Walmart are produced under license by Kent International. For any questions or after-sales support related to these bikes, please contact Kent International directly. Kent Internation
How to Apply for Madd Gear Sponsorship
We’re thrilled that so many riders are passionate about joining Madd Gear’s team of sponsored athletes! Sponsorship is an exciting opportunity to showcase your talent and represent Madd Gear, but we want to provide some clarity on the application pro
Information on Protection Plans Purchased from Retailers
Thank you for reaching out to Madd Gear regarding a protection plan. We want to clarify that protection plans purchased at retailers, such as Walmart, are managed by the retailer and their associated insurance provider. Madd Gear is not involved in t
Discount Codes and Post-Purchase Adjustments
Thank you for reaching out to us regarding the use of discount codes. We understand that finding a discount code after completing your purchase can be frustrating, but we want to clarify our policy regarding post-purchase adjustments. Discount codes
How do I update my shipping address if it's not recognized on your system?
If your shipping address is not recognized by our system, it may be due to differences in the way our system formats addresses compared to how you reference it. Here are a few tips to resolve this issue:. Use Google to Verify the Address:. Double-Che
Do you ship internationally?
We currently do not ship internationally. Our shipping is limited to the lower 48 states within the United States. Shipping Details:. For Customers Outside the USA:If you’re located outside the USA, we recommend visiting your local Madd Gear website
What is your policy on combining separate orders?
We understand that sometimes customers may want to combine multiple orders to save on shipping or for convenience. Here's how we handle such requests:. Before Your Orders Ship:. Free Ground Shipping Consideration:. After Your Orders Ship:. If you hav
What is the process for reporting a lost package?
If you suspect your package is lost, follow these steps to resolve the issue:. Contact the Carrier:. Carrier Confirms the Package Is Lost:. Communication Is Key:. If you need further assistance or have questions, feel free to contact our support team
How do I get a replacement for faulty or missing parts of my scooter?
If your scooter has faulty or missing parts, we are here to assist you in resolving the issue quickly. Please follow the steps below to request a replacement:. A Clear Image of the Issue:. Proof of Purchase:. Your Shipping Address:. Report Issues Imm
What is the weight capacity of the Retro Board?
All Madd Gear skateboards, including the Retro Board, are tested and rated for riders up to 220 lbs. Exception:The only exception is the 31" LTR Popsicle Skateboard, which has a weight capacity of 110 lbs due to its composite truck construction. If y
Do you have a wholesale program or can I open a wholesale account with you?
Yes, we have a wholesale program for stores and dealers interested in becoming official Madd Gear sellers. If you’d like to open a wholesale account, please contact our sales team:. Our team will guide you through the application process and provide
Do you offer sponsorship or can my child be sponsored by Madd Gear?
Yes, we are always open to reviewing sponsorship applications!. To apply for sponsorship, please fill out the form on our website:Apply for Sponsorship. Due to the high volume of sponsorship applications we receive, we are unable to respond to every
When will the rail extension mentioned in your video be available on the website?
The Madd Gear Grind Rail Extension Kit is available now!. You can find it on our website here:Shop Grind Rail Extension Kit. If you have any further questions, feel free to contact our support team.
Do your skateboards and scooters allow for customizations like adding personal touch to a blank board?
Sorry, we do not provide an option to customize skateboards; we only sell complete skateboards.
Can I use the Madd Gear logo on a shirt?
Unfortunately, we are unable to provide permission regarding the use of the Madd Gear logo on a personal merchandise such as a shirt.
Is it safe to take apart my scooter for transport?
For transportation purposes, you can safely remove the bars from your scooter without harming the scooter. However, ensure that you are familiar with the correct method to detach and reassemble the bars to maintain the structural integrity of the sco
How do I choose the right scooter for my child based on their age and height?
Pro Scooter Rider Height Suggestion Chart:. Finding the perfect scooter for your child depends on their age, height, and riding style. A key factor to consider is the scooter's handlebar height, which significantly impacts comfort, control, and perfo
Can I adjust the height of the Carve Pro scooter?
No, Pro Scooters like the Carve Pro are not height adjustable. These scooters are designed to be rigid and extremely strong to handle the demands of stunt riding. This fixed design ensures the scooter and handlebar can withstand the impact and stress
How can I find compatible pegs for my Madd Gear scooter model?
Unfortunately, we are unable to recommend specific pegs for Madd Gear scooters as we do not manufacture or test pegs. Aftermarket pegs are made by other brands, and compatibility can vary between models and manufacturers. Visit a Local Store:. Check
What steps should I follow to confirm shipment of Madd Gear orders as a seller?
To confirm the shipment status of Madd Gear orders, follow these steps:. For additional support, reach out to our customer service team. We’re here to assist you!
What should I do to fix a loose headset on a scooter?
A loose headset can cause rattling noises and impact the performance of your scooter. If your scooter uses an Integrated Headset Compression (IHC) system, follow these steps to tighten it and get back to smooth, rattle-free riding. A properly tighten
Pro Scooter Accessories and Replacement Parts
At Madd Gear, we want to help you keep your pro scooter in top shape. Whether you're replacing parts or upgrading your ride, we offer a range of essential accessories and replacement parts to keep you rolling. Below, you’ll find the parts we currentl