What is the process for reporting a lost package?Updated 4 months ago

If you suspect your package is lost, follow these steps to resolve the issue:

1. Contact the Carrier:

   • Start by reaching out to the carrier to confirm the package’s status.
   • In many cases, the package may be delayed or misdelivered.
   • If the package has been misdelivered, we recommend checking with neighbors or nearby locations.

2. Carrier Confirms the Package Is Lost:

   • Once the carrier confirms that the package is officially lost, please inform us immediately.
   • We will arrange for a replacement to be sent to you and will raise a claim with the carrier for reimbursement.

3. Communication Is Key:

   • It is important that you communicate clearly with both the carrier and us to ensure a resolution.
   • Please note that we do not actively monitor orders for delivery success.

If you need further assistance or have questions, feel free to contact our support team.