How do I get a replacement for faulty or missing parts of my scooter?Updated 4 months ago
If your scooter has faulty or missing parts, we are here to assist you in resolving the issue quickly. Please follow the steps below to request a replacement:
What We Need:
A Clear Image of the Issue:
- Provide a photo that clearly shows the problem with your scooter or the missing part.
Proof of Purchase:
- Share a receipt or other documentation to confirm your purchase.
Your Shipping Address:
- Let us know the best address to send the replacement part.
Important Information:
Report Issues Immediately:
- Customers should alert us to any issues as soon as the scooter arrives. This allows us to review and resolve the claim more efficiently.
- Delays in reporting may impact our ability to assess the issue accurately.
Disclaimer on Wear and Tear or Customer Responsibility:
- If the scooter has been used for an extended period (e.g., a week or more), it may not be possible to determine whether certain issues, such as a punctured tire tube, occurred during shipping or regular use. These cases are considered wear and tear and are not covered under warranty.
- Similarly, if parts are reported missing after the scooter has been used for some time, we cannot assess whether the parts were originally missing or misplaced by the customer.
Next Steps:
Once we receive the necessary details, we will arrange to send out the required replacement parts promptly. For recently purchased products missing crucial components (e.g., a double-clamp for handlebar attachment), images and shipping details will help us expedite the process.
Common Issues We Resolve:
- Missing or faulty parts (e.g., clamps, brake systems, or tires).
- Grip tape peeling off.
- Wheels not staying inflated.
If you experience any of these issues, just let us know and include appropriate images of the affected areas. We are committed to ensuring you receive the best support and a fully functional product.
For further assistance, feel free to contact our support team.