What is the Madd Gear Warranty Policy?Updated 13 days ago
Madd Gear Warranty Policy
Updated September 2026
At Madd Gear, we build products that are tough, durable, and designed for fun! We know that from time to time an issue can arise, so here's a clear overview of what our warranty covers, how long you're covered for, and how to make a claim.
What Does the Warranty Cover?
The Madd Gear Manufacturer's Warranty covers manufacturing defects — faults in the construction or materials of your product. It does not cover damage from misuse, modifications, impacts, or normal wear and tear (for example scratches, fading, or wear from grinding).
How long you're covered depends on the product — see Warranty Coverage by Product below.
Important: Keep Your Proof of Purchase!
To make a warranty claim you'll need your proof of purchase or receipt. If you bought from a retailer (in store or online, including marketplaces such as Amazon or Walmart), you can make your claim through that retailer or contact us directly — just have your proof of purchase ready.
Wear & Tear Explained
Madd Gear products are made from high-quality materials designed for everyday use, but some parts naturally wear over time:
- Scooter decks: our aluminum decks can wear down when ridden on cement or stone, especially from grinding. This wear is normal and not covered.
- Consumable parts: items like handlebar grips, bearings, and grip tape wear out through normal use and aren't covered unless they were faulty when you received them.
Warranty Coverage by Product
Everyday scooters & ride-ons — 2 years
Our commuter and kick scooters (the Metro range, Kruzer 200, Metro Cruise 250, Metro Glide 300, Carve 100, and similar), along with balance bikes and ride-ons, are covered by a 2-year warranty against manufacturing defects. These are everyday-use products, so you get our full defect cover.
Pro / stunt scooters — by component
Pro scooters are built for high-impact riding — drops, airs, and hard landings at the skatepark — so coverage is set per component:
| Component | Warranty | Covered | Not covered |
|---|---|---|---|
| Deck | 6 months | Cracks or snapping in the deck or welds | Misuse, scratches, fading, modifications |
| Chromoly bars | 90 days | Bending or breaking | Modified/cut bars, scratches, impact marks |
| Titanium bars | 90 days | Bending or breaking | Modified bars, scratches, impact marks |
| Aluminum bars | 30 days | Cracks in welds or finish defects | Modified bars, scratches, improper installation |
| Forks | 90 days | Bending or breaking | Stripped axle bolts, modifications, incorrect setup |
| Clamps | 90 days | Breakage of the clamp body | Stripped bolts from incorrect tools or misuse |
| Wheels & tires | 90 days | Dehubbing (the polyurethane separating from the hub) | Chunking, flat spots from skidding, worn bearings |
| Brakes | 30 days | Cracks or snapping | Wear from use, improper installation |
Electric (electric dirt bikes, motorcycles & electric scooters)
- Electrical components (battery, motor, controller, wiring): 90 days
- Construction (frame and structural parts): 12 months
Battery care: to keep your battery healthy — and covered — keep it charged and avoid storing it fully flat for long periods. A battery that's been damaged by being left uncharged is not a manufacturing defect.
Skateboards — 12 months
- Covered: manufacturing defects that affect performance.
- Not covered: normal wear such as tail or nose wear, chips from impacts, water damage, or warping.
Drift trikes — 12 months
- Covered: manufacturing defects that affect function.
- Not covered: worn tires or brake cables, or damage from impacts or misuse.
How to File a Warranty Claim
- Contact us directly, or the retailer where you purchased the product.
- Submit your proof of purchase or receipt.
- Assessment: each claim is reviewed on a case-by-case basis. If your issue is covered, we'll guide you through the next steps.
For more information or to start a claim, feel free to reach out via our Help Center.