What is the Madd Gear Warranty Policy?

Madd Gear Warranty Policy

At Madd Gear, we build products that are tough, durable, and designed for fun! However, we understand that issues can sometimes arise. Below is an overview of our warranty coverage, how to file a claim, and what’s covered.

What Does the Warranty Cover?

The Madd Gear Manufacturer’s Warranty covers manufacturing defects or faults but does not cover damage from misuse, modifications, or regular wear and tear.

Manufacturing defects: Issues with the product’s construction or materials.
Wear and tear: Normal damage that occurs during use is not covered (e.g., scratches, fading, or wear from grinding on rough surfaces).

Important: Keep Your Proof of Purchase!

To file a warranty claim, you’ll need your proof of purchase or receipt. If you encounter an issue, please contact the retailer where you purchased the product or get in touch with us directly.

Wear & Tear Explained

Madd Gear products are made from high-quality materials designed for normal use. However, over time, some parts may wear down. For example:

Scooter Decks: Made from tough aluminum, our decks can wear away if used on cement or stone, especially from grinding. This wear is normal and not covered under warranty.
Consumable Parts: Items like handlebar grips, bearings, and grip tape wear out during regular use and are not covered unless defective when received.

Warranty Coverage for Specific Products

Scooter Decks (6 Months)

Covered: Cracks or snapping in the deck or welds.
Not Covered: Damage from misuse, scratches, fading, or modifications.

Chromoly Bars (90 Days)

Covered: Bending or breaking within the warranty period.
Not Covered: Modified bars (e.g., cut down), scratches, or signs of impact.

Titanium Bars (90 Days)

Covered: Bending or breaking within the warranty period.
Not Covered: Modified bars, scratches, or signs of impact.

Aluminum Bars (30 Days)

Covered: Cracks in welds or defects in finishes.
Not Covered: Modified bars, scratches, or improper installation.

Forks (90 Days)

Covered: Bending or breaking of forks.
Not Covered: Stripped axle bolts, modifications, or incorrect setup.

Clamps (90 Days)

Covered: Breakage of the clamp body.
Not Covered: Stripped bolts or bolt heads due to incorrect tools or misuse.

Wheels & Tires (90 Days)

Covered: Dehubbing (when the polyurethane separates from the wheel hub).
Not Covered: Chunking, flat spots from skidding, or worn-out bearings.

Brakes (30 Days)

Covered: Cracks or snapping of the brake.
Not Covered: Wear from excessive use or improper installation.

Skateboards (12 Months)

Not Covered: Wear and tear from normal use, such as tail or nose wear, chips from impacts, water damage, or warping.
Covered: Manufacturing defects that affect the skateboard’s performance.

Drift Trikes (12 Months)

Not Covered: Worn tires, brake cables, or damage from impacts or misuse.
Covered: Manufacturing defects that affect the functionality of the trike.

How to File a Warranty Claim

Contact Us: If you believe you have a warranty issue, reach out to us directly or contact the retailer where you purchased the product.
Submit Proof of Purchase: Be ready to provide your receipt or proof of purchase.
Assessment: Each claim is reviewed on a case-by-case basis. If the issue falls under warranty, we will guide you on how to proceed.

For more information or to start a claim, feel free to reach out via our Help Center.

What is the Madd Gear Warranty Policy?Updated 6 months ago