Refund Policy

Product Registration

Returns Policy

Madd Gear

Welcome to the Madd Gear Help Center where you can find all of our product information, user manuals, tips & tricks plus helpful articles on our scooters, skateboards and kids ride-on toys.

Madd Gear Product Help Center

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General Product Information

Seek help on product assembly and troubleshooting.

Product Assembly & Help

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Trick Tip Videos

Electric Product Guides

Thank you for choosing Madd Gear! We appreciate your business and value your feedback. Here's how you can leave a review after your purchase:. Register Your Product: Start by filling out the Product Registration Form on the Madd Gear website. This st

<h3 id="isPasted"><span style="font-size: 16px;">How to Leave a Review for Your Madd Gear Product Purchased Directly on the Madd Gear website.</span></h3><p>Thank you for choosing Madd Gear! We appreciate your business and value your feedback. Here&apos;s how you can leave a review after your purchase:&#xA0;</p><ol id="isPasted"><li><p><strong>Register Your Product</strong>: Start by filling out the <a href="https://us.maddgear.com/pages/product-registration"><strong>Product Registration Form</strong></a> on the Madd Gear website. This step ensures your product is fully registered with us.</p></li><li><p><strong>Check Your Email</strong>: After registering, you&apos;ll receive an email requesting feedback on your purchase.</p></li><li><p><strong>Write Your Review</strong>: In the email, click the review link. Choose a star rating and write your review in the provided box. Include a title for your review to summarize your thoughts.</p></li><li><p><strong>Submit Your Review</strong>: Once you&apos;ve written your review, click the <strong>Submit</strong> button.</p></li><li><p><strong>Add Photos</strong>: After submitting, you&apos;ll have the option to upload photos of your product in action. Adding images enhances your review and helps other customers make informed decisions.</p></li><li><p><strong>Alternatively</strong>, you can navigate to the product page for the item you purchased. Scroll to the bottom of the product page and leave your review.</p></li></ol><p>That&#x2019;s it! If you need further assistance, feel free to contact our customer support team. Thanks again for choosing Madd Gear!</p><p><br></p><p><br></p><h3 id="isPasted"><span style="font-size: 16px;">How to Leave a Review for Your Madd Gear Product Purchased from a Walmart store.</span></h3><p>Thank you for purchasing a Madd Gear product from Walmart! We value your feedback and want to hear about your experience. If you purchased your product on <a href="//Walmart.com">Walmart.com</a> you can leave your review on their website. If you purchased in store, follow the steps below.</p><p>Follow these steps to leave a review:</p><ol><li><p><strong>Register Your Product</strong>: First, head over to the Madd Gear website and fill out the <a href="https://us.maddgear.com/pages/product-registration"><strong>Product Registration Form</strong></a> to ensure your product is registered with us. This step is crucial for receiving important product updates and support.</p></li><li><p><strong>Find Your Product</strong>: Visit the <a href="https://us.maddgear.com/collections/walmart-products"><strong>Walmart page</strong></a> on our website. Scroll through the product listings until you find the specific item you purchased. If you are unable to find the exact product or graphic you purchased, you can leave your review on the closest match.</p></li><li><p><strong>Access the Review Section</strong>: Once you&#x2019;ve found your product, click on it to go to the product page. Now scroll to the bottom of the page to find the review section.</p></li><li><p><strong>Write Your Review</strong>: Click on the <strong>&#x201C;Write a Review&#x201D;</strong> button. Click it to open the review form.</p><ul><li style="font-size: 16px;">Start by selecting a star rating (from 1 to 5 stars).</li><li style="font-size: 16px;">Write a review: Add as much or as little information as you like but try to offer great feedback that other customers will find helpful.</li><li style="font-size: 16px;">Next, add a headline to your review. Something short and concise that captures the essence of your review.</li><li style="font-size: 16px;">Next, add your name or alias and your email address. Please use a real email address as you will need to verify the email or your review will not display on the site.</li><li style="font-size: 16px;">Finally, add media. You can upload up to 10 images or 3 videos of yourself or kids enjoying their Madd Gear product.</li><li style="font-size: 16px;">Hit Send, and you&apos;re done!<br><br></li></ul></li></ol><p>That&#x2019;s it! Your review will help other customers make informed decisions about their purchases. If you have any questions or need assistance, feel free to contact our customer support team or reach out to us on social media. Thanks again for choosing Madd Gear!</p>

How to Leave a Product Review

At Madd Gear, we want to make it easy for you to track your orders. You can check the status of your order by logging into your account, visiting our Help Center, or receiving tracking notifications via email or SMS if you provided your details durin

<p id="isPasted">At Madd Gear, we want to make it easy for you to track your orders. You can check the status of your order by logging into your account, visiting our Help Center, or receiving tracking notifications via email or SMS if you provided your details during checkout.</p><h3 id="option-1-track-your-order-by-logging-into-your-account"><strong>Option 1: Track Your Order by Logging into Your Account</strong></h3><p>You can track your order by logging into your Madd Gear account directly from our website. Here&#x2019;s how:</p><h4 id="on-desktop"><strong>On Desktop</strong>:</h4><ol><li>Navigate to the Madd Gear website.</li><li>In the top right corner of the page, you&#x2019;ll see a small <strong>person icon</strong>.</li><li>Click on the person icon to open the login page.</li><li>Enter your email and password to log into your account.</li><li>Once logged in, go to the <strong>Orders</strong> section where you can review your previous orders and view your tracking information.</li></ol><h4 id="on-mobile"><strong>On Mobile</strong>:</h4><ol><li>Open the Madd Gear website on your mobile device.</li><li>Tap the <strong>hamburger menu</strong> (three lines) in the top left corner.</li><li>From the drop-down menu, select <strong>Account</strong>.</li><li>Enter your login details (email and password).</li><li>After logging in, you&#x2019;ll be able to see your previous orders and their tracking information.</li></ol><hr><h3 id="option-2-track-your-order-through-our-help-center"><strong>Option 2: Track Your Order Through Our Help Center</strong></h3><p>If you don&#x2019;t want to log in or haven&#x2019;t created an account, you can still track your order through our Help Center:</p><ol><li>Visit our Help Center by clicking <a href="https://us.maddgear.com/pages/madd-gear-help-center" rel="noopener" target="_new">here</a>.</li><li>Once on the Help Center page, select <strong>Track Order</strong>.</li><li>Enter your order number and email address, and you&#x2019;ll be able to see the latest tracking details for your order.</li></ol><p><strong>Helpful tip:</strong> You can also Report Issues or Request a Return from our Help Center.</p><hr><h3 id="option-3-receive-tracking-notifications"><strong>Option 3: Receive Tracking Notifications</strong></h3><p>If you entered a valid email address or phone number during checkout, you will receive tracking notifications automatically.</p><ul><li><strong>Email Notifications</strong>: You&#x2019;ll get an email with your tracking number and a link to track your package once it&#x2019;s shipped.</li><li><strong>SMS Notifications</strong>: If you provided a phone number, you may receive SMS updates with tracking information as well.</li></ul><hr><h3 id="need-additional-help"><strong>Need Additional Help?</strong></h3><p>If you have any issues tracking your order or need further assistance, feel free to contact our support team. We&#x2019;re here to help!</p>

How to Track Your Madd Gear Order

At Madd Gear, we understand that sometimes things don't go as planned. Here’s everything you need to know about returning an item or making a claim. Contact Us First: Each product return may have different instructions, so it's important to get in to

<p>At Madd Gear, we understand that sometimes things don&apos;t go as planned. Here&#x2019;s everything you need to know about returning an item or making a claim.</p><h3 id="how-long-do-i-have-to-request-an-exchange-or-return"><strong>How Long Do I Have to Request an Exchange or Return?</strong></h3><ul><li>You have <strong>30 days</strong> from the day your order is delivered to request an exchange or return.</li><li>For holiday purchases (made between <strong>November 1st and December 24th</strong>), we extend the returns period to <strong>30 days after Christmas</strong>. Holiday returns must be lodged before <strong>January 25th</strong>.</li></ul><h3 id="how-do-i-arrange-my-return"><strong>How Do I Arrange My Return?</strong></h3><ol><li><p><strong>Contact Us First</strong>: Each product return may have different instructions, so it&apos;s important to get in touch with us first for guidance. We will issue return authorization and a pre-paid shipping label if needed.</p><ul><li>Please note: Any returns made without proper authorization will not be accepted.</li><li>Items that have been altered, modified, or damaged are not eligible for returns.</li></ul></li></ol><h3 id="after-i-get-authorization-whats-next"><strong>After I Get Authorization, What&#x2019;s Next?</strong></h3><ul><li>You will receive a <strong>pre-paid return shipping label</strong>. Simply drop the package off at your nearest carrier facility.</li><li>Ensure that the product is returned in its <strong>original packaging</strong> and is <strong>unused</strong> to qualify for a refund or exchange.</li><li>Madd Gear is not liable for items that are lost or damaged during the return process.</li></ul><h3 id="when-will-i-get-my-refund-or-exchange"><strong>When Will I Get My Refund or Exchange?</strong></h3><ul><li>Once we receive your return, we will contact you within <strong>5 working days</strong> to arrange your refund or exchange.</li><li><strong>Return shipping costs</strong> will be deducted from any refunds unless otherwise authorized.</li><li><strong>Restocking fees</strong>:<ul><li>Unused products are subject to a <strong>20% restocking fee</strong>.</li><li>Products returned without original packaging may incur an additional <strong>10% restocking fee</strong>.</li><li>Damaged, used, or worn items are <strong>not eligible for a refund</strong>.</li></ul></li></ul><h3 id="what-if-my-product-is-defective-or-damaged"><strong>What If My Product is Defective or Damaged?</strong></h3><ul><li>If your product arrives defective or damaged, you must notify us within <strong>7 days</strong> of delivery.</li><li>We&#x2019;ll assess the claim via email or phone and guide you through the process.<ul><li>Sometimes, sending out <strong>replacement parts</strong> can fix the issue without needing to return the product.</li><li>In other cases, we&#x2019;ll arrange for the product to be collected and replaced.</li></ul></li></ul><h3 id="received-the-wrong-product"><strong>Received the Wrong Product?</strong></h3><ul><li>If you received the wrong product or color, please contact us right away! We will arrange for the correct product to be sent to you.<ul><li>In some cases, you may not need to return the original product, and we will ship the correct one at no additional cost.</li></ul></li></ul><h3 id="need-more-info-on-warranty"><strong>Need More Info on Warranty?</strong></h3><p>For information on warranty periods for specific products, visit our <strong><a href="https://us.maddgear.com/pages/madd-gear-help-center" rel="noopener" target="_new">FAQs&#xA0;section</a></strong>.</p>

Madd Gear Returns & Exchange Policy

At Madd Gear, we build products that are tough, durable, and designed for fun! However, we understand that issues can sometimes arise. Below is an overview of our warranty coverage, how to file a claim, and what’s covered. The Madd Gear Manufacturer’

<h2 id="isPasted"><strong>Madd Gear Warranty Policy</strong></h2><p>At Madd Gear, we build products that are tough, durable, and designed for fun! However, we understand that issues can sometimes arise. Below is an overview of our warranty coverage, how to file a claim, and what&#x2019;s covered.</p><h3 id="what-does-the-warranty-cover"><strong>What Does the Warranty Cover?</strong></h3><p>The <strong>Madd Gear Manufacturer&#x2019;s Warranty</strong> covers <strong>manufacturing defects or faults</strong> but does not cover damage from misuse, modifications, or regular wear and tear.</p><ul><li><strong>Manufacturing defects</strong>: Issues with the product&#x2019;s construction or materials.</li><li><strong>Wear and tear</strong>: Normal damage that occurs during use is not covered (e.g., scratches, fading, or wear from grinding on rough surfaces).</li></ul><h3 id="important-keep-your-proof-of-purchase"><strong>Important: Keep Your Proof of Purchase!</strong></h3><p>To file a warranty claim, you&#x2019;ll need your <strong>proof of purchase or receipt</strong>. If you encounter an issue, please contact the retailer where you purchased the product or get in touch with us directly.</p><hr><h3 id="wear--tear-explained"><strong>Wear &amp; Tear Explained</strong></h3><p>Madd Gear products are made from high-quality materials designed for normal use. However, over time, some parts may wear down. For example:</p><ul><li><strong>Scooter Decks</strong>: Made from tough aluminum, our decks can wear away if used on cement or stone, especially from grinding. This wear is normal and not covered under warranty.</li><li><strong>Consumable Parts</strong>: Items like handlebar grips, bearings, and grip tape wear out during regular use and are not covered unless defective when received.</li></ul><hr><h3 id="warranty-coverage-for-specific-products"><strong>Warranty Coverage for Specific Products</strong></h3><h4 id="scooter-decks-6-months"><strong>Scooter Decks (6 Months)</strong></h4><ul><li><strong>Covered</strong>: Cracks or snapping in the deck or welds.</li><li><strong>Not Covered</strong>: Damage from misuse, scratches, fading, or modifications.</li></ul><h4 id="chromoly-bars-90-days"><strong>Chromoly Bars (90 Days)</strong></h4><ul><li><strong>Covered</strong>: Bending or breaking within the warranty period.</li><li><strong>Not Covered</strong>: Modified bars (e.g., cut down), scratches, or signs of impact.</li></ul><h4 id="titanium-bars-90-days"><strong>Titanium Bars (90 Days)</strong></h4><ul><li><strong>Covered</strong>: Bending or breaking within the warranty period.</li><li><strong>Not Covered</strong>: Modified bars, scratches, or signs of impact.</li></ul><h4 id="aluminum-bars-30-days"><strong>Aluminum Bars (30 Days)</strong></h4><ul><li><strong>Covered</strong>: Cracks in welds or defects in finishes.</li><li><strong>Not Covered</strong>: Modified bars, scratches, or improper installation.</li></ul><h4 id="forks-90-days"><strong>Forks (90 Days)</strong></h4><ul><li><strong>Covered</strong>: Bending or breaking of forks.</li><li><strong>Not Covered</strong>: Stripped axle bolts, modifications, or incorrect setup.</li></ul><h4 id="clamps-90-days"><strong>Clamps (90 Days)</strong></h4><ul><li><strong>Covered</strong>: Breakage of the clamp body.</li><li><strong>Not Covered</strong>: Stripped bolts or bolt heads due to incorrect tools or misuse.</li></ul><h4 id="wheels--tires-90-days"><strong>Wheels &amp; Tires (90 Days)</strong></h4><ul><li><strong>Covered</strong>: Dehubbing (when the polyurethane separates from the wheel hub).</li><li><strong>Not Covered</strong>: Chunking, flat spots from skidding, or worn-out bearings.</li></ul><h4 id="brakes-30-days"><strong>Brakes (30 Days)</strong></h4><ul><li><strong>Covered</strong>: Cracks or snapping of the brake.</li><li><strong>Not Covered</strong>: Wear from excessive use or improper installation.</li></ul><hr><h3 id="skateboards-12-months"><strong>Skateboards (12 Months)</strong></h3><ul><li><strong>Not Covered</strong>: Wear and tear from normal use, such as tail or nose wear, chips from impacts, water damage, or warping.</li><li><strong>Covered</strong>: Manufacturing defects that affect the skateboard&#x2019;s performance.</li></ul><hr><h3 id="drift-trikes-12-months"><strong>Drift Trikes (12 Months)</strong></h3><ul><li><strong>Not Covered</strong>: Worn tires, brake cables, or damage from impacts or misuse.</li><li><strong>Covered</strong>: Manufacturing defects that affect the functionality of the trike.</li></ul><hr><h3 id="how-to-file-a-warranty-claim"><strong>How to File a Warranty Claim</strong></h3><ol><li><strong>Contact Us</strong>: If you believe you have a warranty issue, reach out to us directly or contact the retailer where you purchased the product.</li><li><strong>Submit Proof of Purchase</strong>: Be ready to provide your receipt or proof of purchase.</li><li><strong>Assessment</strong>: Each claim is reviewed on a case-by-case basis. If the issue falls under warranty, we will guide you on how to proceed.</li></ol><hr><p>For more information or to start a claim, feel free to reach out via our <strong><a href="https://us.maddgear.com/pages/madd-gear-help-center" rel="noopener" target="_new">Help&#xA0;Center</a></strong>.</p>

What is the Madd Gear Warranty Policy?

We know how frustrating flat tires can be! The Madd Gear Urban Glide Scooter uses 12-inch air-filled (pneumatic) tires, which can occasionally get punctured by sharp debris or wear down over time. To simplify tire replacement, we offer a Full Replace

<p><img src="https://attachments.gorgias.help/8X1Bk7d9M9ExKgRm/hc/kREQL2bqXN6Ml8n3/2024101120-040df920-3edd-482c-9d77-584bcaab9a7b-6345a447-0a9c-4423-ba8b-ba145d260c7a.jpeg" style="width: 300px;" class="fr-fic fr-dib"></p><p id="isPasted">We know how frustrating flat tires can be! The <strong>Madd Gear Urban Glide Scooter</strong> uses <strong>12-inch air-filled (pneumatic) tires</strong>, which can occasionally get punctured by sharp debris or wear down over time. To simplify tire replacement, we offer a <a href="https://us.maddgear.com/collections/scooter-parts/products/urban-glide-scooter-replacement-12-wheel-kit"><strong>Full Replacement Wheel Kit</strong></a> that includes everything you need to get your scooter back in action.</p><h3 id="replacement-wheel-kit-details"><strong>Replacement Wheel Kit Details:</strong></h3><p>Our replacement wheel kit is designed for convenience and includes:</p><ul><li><strong>12&quot; Composite Scooter Wheel</strong></li><li><strong>Inner Tube</strong> (pre-installed) Shrader Valve</li><li><strong>Thick Rubber Tire</strong> (pre-installed)</li></ul><p>You&#x2019;ll need to inflate the tube once the wheel is installed using a regular bicycle pump. Do not over-inflate the tire. We suggest <strong>35psi maximum</strong> while ensuring the tire is evenly seated on the bead of the rim during inflation.</p><h3 id="common-questions-about-the-urban-glide-tire-replacement"><strong>Common Questions About the Urban Glide Tire Replacement:</strong></h3><h4 id="why-does-my-urban-glide-scooter-have-a-flat-tire"><strong>Why does my Urban Glide Scooter have a flat tire?</strong></h4><p>Flat tires on the <strong>Madd Gear Urban Glide</strong> can occur due to sharp objects like glass or nails, or from normal wear and tear. The inner tube inside the tire can get punctured, similar to a bicycle tire.</p><h4 id="do-i-need-to-change-the-tire-and-tube-separately"><strong>Do I need to change the tire and tube separately?</strong></h4><p>No! We sell a <strong>Full Wheel Replacement Kit</strong> that includes the <strong>hub, tube, and tire already installed</strong>. This makes it easy to replace the entire wheel assembly without needing to change the tire or tube separately.</p><h4 id="what-tools-do-i-need-to-change-the-wheel"><strong>What tools do I need to change the wheel?</strong></h4><p>You don&#x2019;t need any additional tools! The <strong>Urban Glide Scooter</strong> comes with two <strong>open-end wrenches</strong>, which are provided with your original purchase. These wrenches are all you need to remove and reattach the wheel.</p><h4 id="what-are-the-specifications-of-the-replacement-wheel"><strong>What are the specifications of the replacement wheel?</strong></h4><ul><li><strong>Fits</strong>: Madd Gear Urban Glide Scooter.</li><li><strong>Wheel Diameter</strong>: 12 inches (300mm).</li><li><strong>Inner Tube</strong>: Pre-installed 12-inch tube.</li><li><strong>Tire</strong>: Thick rubber tire for added durability.</li><li><strong>Valve Type</strong>: Schrader valve (same as on most bicycle tires).</li></ul><h3 id="how-to-order-a-replacement-wheel-kit"><strong>How to Order a Replacement Wheel Kit</strong></h3><p>You can order a replacement wheel kit directly from our website. Simply visit our <strong><a href="https://us.maddgear.com/collections/scooter-parts/products/urban-glide-scooter-replacement-12-wheel-kit"></a></strong><a href="https://us.maddgear.com/collections/scooter-parts/products/urban-glide-scooter-replacement-12-wheel-kit"><strong>Urban Glide Replacement Parts page or</strong></a> contact us for assistance.</p><hr><h3 id="need-help"><strong>Need Help?</strong></h3><p>If you have any questions about the process or need further assistance, feel free to contact our support team. We&#x2019;re here to help you get back on your scooter quickly!</p>

Madd Gear Urban Glide Scooter – Flat Tire and Wheel Replacement

At Madd Gear, we aim to provide a seamless shipping experience for our customers. Below, you’ll find detailed information about our shipping options and policies to ensure you receive your orders as efficiently as possible. Delivery Cost: Free on all

<p data-pm-slice="1 1 []" id="isPasted">At Madd Gear, we aim to provide a seamless shipping experience for our customers. Below, you&#x2019;ll find detailed information about our shipping options and policies to ensure you receive your orders as efficiently as possible.</p><h2 id="ground-shipping">Ground Shipping</h2><ul data-spread="false"><li><p><strong>Delivery Cost:</strong> Free on all orders over $19.99. For orders under $19.99, delivery costs range from $5.00 to $7.50.</p></li><li><p><strong>Delivery Times:</strong> Typically, delivery takes 4 to 5 working days for West Coast addresses. For remote East Coast locations, delivery may take up to 9 working days.</p></li><li><p><strong>Note:</strong> Delivery times may vary depending on location and carrier demand.</p></li></ul><h2 id="express-shipping">Express Shipping</h2><ul data-spread="false"><li><p><strong>Delivery Cost and Time:</strong> Costs and times vary based on the expedited shipping option selected during checkout. An estimated delivery date will be displayed before you complete your purchase.</p></li></ul><h2 id="remote-areas">Remote Areas</h2><p>Certain remote areas in the United States may be subject to extended delivery times. We strive to deliver your order promptly but encourage customers in remote locations to anticipate possible delays.</p><h2 id="hawaii">Hawaii</h2><p>Unfortunately, we do not ship to Hawaii at this time.</p><h2 id="additional-information">Additional Information</h2><ul data-spread="false"><li><p>All orders are processed and shipped within 24 hours, Monday to Friday.</p></li><li><p>Delivery times, availability, and costs are subject to change.</p></li></ul><p>If you have any questions or need further assistance regarding your delivery, please feel free to contact us:</p><ul data-spread="false"><li><p><strong>Phone:</strong> 888-924-8644</p></li><li><p><strong>Email:</strong> <a disabled="true">usasupport@maddgear.com</a></p></li></ul><h2 id="frequently-asked-questions">Frequently Asked Questions</h2><h3 id="how-long-will-it-take-for-my-order-to-arrive">How long will it take for my order to arrive?</h3><p>Madd Gear offers free ground shipping on all non-bulky orders over $19.99 to most of the United States. Delivery times typically range from 4 to 9 working days, depending on your location.</p><h3 id="why-do-delivery-times-vary">Why do delivery times vary?</h3><p>Delivery times depend on your proximity to our warehouses and carrier availability. While West Coast locations usually receive orders within 4 to 5 days, remote East Coast addresses may take longer.</p><h3 id="can-i-track-my-order">Can I track my order?</h3><p>Yes! Once your order ships, you will receive a tracking number via email to monitor your delivery status.</p>

Madd Gear Shipping Policy

We understand how frustrating it can be to find a product you love only to see it’s currently out of stock. Here’s what you need to know about product availability and how you can stay informed:. When a product is out of stock, an email sign-up box w

<p data-pm-slice="1 1 []" id="isPasted">We understand how frustrating it can be to find a product you love only to see it&#x2019;s currently out of stock. Here&#x2019;s what you need to know about product availability and how you can stay informed:</p><h2 id="stay-updated-on-restocks">Stay Updated on Restocks</h2><p>When a product is out of stock, an email sign-up box will appear on the product page. By entering your email address, you&#x2019;ll be the first to know as soon as the item becomes available again. This is the quickest and easiest way to stay informed!</p><h2 id="will-the-product-be-restocked">Will the Product Be Restocked?</h2><p>While we strive to restock our most popular products, some items are seasonal, limited edition, or part of a specific production run. This means they may not return in the same color or design, and some items may be discontinued altogether.</p><h3 id="factors-influencing-restocks">Factors Influencing Restocks:</h3><ul data-spread="false"><li><p><strong>Seasonal or Limited Edition Products:</strong> These may only be available for a certain time or in limited quantities.</p></li><li><p><strong>Product Updates:</strong> Some items may return with updated colors, designs, or features.</p></li><li><p><strong>Discontinuation:</strong> If a product has been retired, it may not come back into stock.</p></li></ul><h2 id="what-can-you-do">What Can You Do?</h2><ul data-spread="false"><li><p><strong>Sign Up for Notifications:</strong> Use the email sign-up box on the product page to receive updates about availability.</p></li><li><p><strong>Explore Similar Options:</strong> Check out other products in our catalog for alternatives that might suit your needs.</p></li><li><p><strong>Contact Us:</strong> If you have specific questions about a product&#x2019;s availability, feel free to reach out to our team at&#xA0;<a disabled="true">usasupport@maddgear.com</a> or call us at 888-924-8644.</p></li></ul><h2 id="need-help-finding-alternatives">Need Help Finding Alternatives?</h2><p>Our support team is happy to help you find similar products that meet your needs. Contact us for personalized recommendations!</p><p>We&#x2019;re always working to provide you with the best products and updates, so thank you for your patience and understanding!</p>

When Will a Product Be Back in Stock?

Thank you for registering your product! After completing the product registration form, you should receive an automated email with steps on how to leave a review and claim your free swag pack. If you haven’t received this email, there are a few commo

<p id="isPasted">Thank you for registering your product! After completing the product registration form, you should receive an automated email with steps on how to leave a review and claim your free swag pack. If you haven&#x2019;t received this email, there are a few common reasons and steps you can take to resolve the issue.</p><h2 id="common-reasons-you-may-not-have-received-the-email">Common Reasons You May Not Have Received the Email</h2><ol><li><p><strong>Spam or Junk Folder</strong></p><ul><li>The email might have been caught in your spam or junk folder. Please check these folders and mark the email as &#x201C;not spam&#x201D; to ensure future emails reach your inbox.</li></ul></li><li><p><strong>Incorrect Email Address</strong></p><ul><li>Double-check the email address you entered during registration. If you believe there was an error, you can contact us for assistance.</li></ul></li><li><p><strong>Email System Delay</strong></p><ul><li>Occasionally, our email system may experience slight delays. Please wait up to 24 hours after registering for the email to arrive.</li></ul></li></ol><h2 id="next-steps">Next Steps</h2><p>If you&#x2019;ve checked your spam/junk folder, verified your email address, and waited 24 hours but still haven&#x2019;t received the email, you can proceed with the following steps:</p><ol><li><p><strong>Leave a Product Review</strong></p><ul><li>Follow the instructions in this <a href="https://us.maddgear.com/pages/madd-gear-help-center?hcUrl=%2Fen-US%2Fhow-to-leave-a-product-review-855754" rel="noopener" target="_new">guide&#xA0;on&#xA0;how&#xA0;to&#xA0;leave&#xA0;a&#xA0;product&#xA0;review</a>.</li></ul></li><li><p><strong>Email Us</strong></p><ul><li>After leaving your review, take a screenshot of it and email it to <strong><a rel="noopener">usasupport@maddgear.com</a></strong>.</li><li>Include your shipping address in the email so we can send your swag pack.</li></ul></li></ol><h2 id="were-here-to-help">We&apos;re Here to Help</h2><p>If you have any questions or encounter further issues, feel free to contact our support team at <strong><a rel="noopener">usasupport@maddgear.com</a></strong> or call us at <strong>888-924-8644</strong>.</p><p>We appreciate your patience and thank you for your feedback!</p>

What to Do If You Haven't Received Your Product Registration Email

Thank you for reaching out to us! Madd Gear BMX bikes sold through Walmart are produced under license by Kent International. For any questions or after-sales support related to these bikes, please contact Kent International directly. Kent Internation

<p id="isPasted">Thank you for reaching out to us! Madd Gear BMX bikes sold through Walmart are produced under license by <strong>Kent International</strong>. For any questions or after-sales support related to these bikes, please contact Kent International directly.</p><h2 id="how-to-contact-kent-international">How to Contact Kent International</h2><p>Kent International offers a dedicated support page to assist with all your inquiries regarding Madd Gear BMX bikes.</p><p>Visit their contact page here:<br><a href="https://kent.bike/pages/contact-us?srsltid=AfmBOoo6Lra03PMbYOGRkj7d5BDOdykAoTarJbOt9rzGaSRM3XH9K3FJ" rel="noopener" target="_new"><strong>Kent&#xA0;International&#xA0;Support</strong></a></p><p>On their site, you&apos;ll find resources for:</p><ul><li>Product assembly instructions.</li><li>Warranty and repair information.</li><li>Replacement parts.</li><li>General customer support.</li></ul><h2 id="need-further-assistance">Need Further Assistance?</h2><p>If you have additional questions about Madd Gear products not produced by Kent International, feel free to reach out to us at <strong><a rel="noopener">usasupport@maddgear.com</a></strong> or call <strong>888-924-8644</strong>.</p><p>We appreciate your understanding and hope this information helps you get the support you need for your BMX bike!</p>

Assistance with Madd Gear BMX Bikes

We’re thrilled that so many riders are passionate about joining Madd Gear’s team of sponsored athletes! Sponsorship is an exciting opportunity to showcase your talent and represent Madd Gear, but we want to provide some clarity on the application pro

<p id="isPasted">We&#x2019;re thrilled that so many riders are passionate about joining Madd Gear&#x2019;s team of sponsored athletes! Sponsorship is an exciting opportunity to showcase your talent and represent Madd Gear, but we want to provide some clarity on the application process.</p><h2 id="how-to-apply">How to Apply</h2><p>To apply for Madd Gear sponsorship, please visit our dedicated application page:<br><a href="https://us.maddgear.com/pages/get-sponsored" rel="noopener" target="_new"><strong>Get&#xA0;Sponsored</strong></a></p><p>On this page, you&#x2019;ll find all the details and steps to submit your application.</p><h2 id="what-we-look-for">What We Look For</h2><p>When reviewing applications, we consider several factors to find well-rounded riders who represent the sport and our brand. These include:</p><ul><li><strong>Riding Ability</strong>: Showcasing your skills and dedication to improving as a rider.</li><li><strong>Online Presence</strong>: How you engage with the scooter or skate community through social media.</li><li><strong>Social Media Following</strong>: Having an active and engaged audience on your platforms.</li><li><strong>Presentation</strong>: The way you conduct yourself online and in the riding community, including being a positive role model.</li></ul><p>Being a Madd Gear-sponsored athlete is about more than just riding &#x2013; it&#x2019;s about being a great advocate for the sport and inspiring others!</p><h2 id="important-notes">Important Notes</h2><p>Due to the high number of applications we receive, we are unable to respond to every submission. However, rest assured that we carefully review all applications. If we believe you&#x2019;re a good fit for our team and brand, we&#x2019;ll reach out to discuss next steps.</p><h2 id="questions">Questions?</h2><p>If you have further questions about the sponsorship process, feel free to contact us at <strong><a rel="noopener">usasupport@maddgear.com</a></strong>.</p><p>Thank you for your interest, and keep shredding!</p>

How to Apply for Madd Gear Sponsorship

Thank you for reaching out to Madd Gear regarding a protection plan. We want to clarify that protection plans purchased at retailers, such as Walmart, are managed by the retailer and their associated insurance provider. Madd Gear is not involved in t

<p id="isPasted">Thank you for reaching out to Madd Gear regarding a protection plan. We want to clarify that protection plans purchased at retailers, such as Walmart, are managed by the retailer and their associated insurance provider. Madd Gear is not involved in these protection plans, and all inquiries should be directed to the retailer or the protection plan provider.</p><h2 id="walmart-protection-plans-by-allstate">Walmart Protection Plans by Allstate</h2><p>If you purchased a Walmart Protection Plan by Allstate, here are some key details to help you:</p><h3 id="how-to-purchase-a-protection-plan">How to Purchase a Protection Plan</h3><ul><li>Protection plans can be added to eligible items during checkout on Walmart.com.</li><li>If you&#x2019;d like to add a protection plan after your purchase, you can do so in-store within 30 days of your online order. You&#x2019;ll need your receipt to complete the purchase.</li></ul><h3 id="what-walmart-protection-plans-cover">What Walmart Protection Plans Cover</h3><p>Walmart protection plans provide coverage starting on the date of purchase. These plans are designed to cover:</p><ul><li><strong>Defects</strong> not covered by the manufacturer warranty.</li><li><strong>Accidents</strong> such as drops or spills.</li><li><strong>Damage</strong> to the product during use.</li><li><strong>Replacements or repairs</strong> at no additional cost, where applicable.</li></ul><h3 id="types-of-protection-plans">Types of Protection Plans</h3><ol><li><strong>Standard Plan</strong>: Covers mechanical and electrical failures, power surges, and breakdowns during normal use.</li><li><strong>Accident Plan</strong>: Covers drops, cracked screens, liquid damage, and everything included in the Standard Plan.</li></ol><h3 id="filing-a-claim">Filing a Claim</h3><p>If you need to file a claim for your Walmart Protection Plan:</p><ol><li>Visit the <a href="https://www.walmart.com/help/article/walmart-protection-plans-by-allstate/87e60d4d34b340e0adfe815afe402d19" rel="noopener" target="_new">Walmart&#xA0;Protection&#xA0;Plans&#xA0;by&#xA0;Allstate</a>.</li><li>Select <strong>File a Claim</strong>.</li><li>Log in or set up an account.</li><li>Follow the prompts to complete the claim process.</li></ol><h3 id="tracking-an-existing-claim">Tracking an Existing Claim</h3><p>To track a claim:</p><ol><li>Visit the <a href="https://www.walmart.com/help/article/walmart-protection-plans-by-allstate/87e60d4d34b340e0adfe815afe402d19" rel="noopener" target="_new">Walmart&#xA0;Protection&#xA0;Plans&#xA0;by&#xA0;Allstate</a>.</li><li>Select <strong>File a Claim</strong>.</li><li>Log in to your account.</li><li>Follow the prompts to track your claim status.</li></ol><h2 id="additional-assistance">Additional Assistance</h2><p>For detailed FAQs, terms and conditions, and more, visit the <a href="https://www.walmart.com/help/article/walmart-protection-plans-by-allstate/87e60d4d34b340e0adfe815afe402d19" rel="noopener" target="_new">Walmart&#xA0;Protection&#xA0;Plans&#xA0;by&#xA0;Allstate&#xA0;page</a>.</p><p>If you have questions regarding your Madd Gear product not related to the retailer&#x2019;s protection plan, feel free to contact us at <strong><a rel="noopener">usasupport@maddgear.com</a></strong> or call <strong>888-924-8644</strong>.</p>

Information on Protection Plans Purchased from Retailers

Thank you for reaching out to us regarding the use of discount codes. We understand that finding a discount code after completing your purchase can be frustrating, but we want to clarify our policy regarding post-purchase adjustments. Discount codes

<p id="isPasted">Thank you for reaching out to us regarding the use of discount codes. We understand that finding a discount code after completing your purchase can be frustrating, but we want to clarify our policy regarding post-purchase adjustments.</p><h2 id="discount-code-usage-policy">Discount Code Usage Policy</h2><p>Discount codes must be applied at checkout to be valid. Once the checkout process is completed, we are unable to:</p><ul><li>Issue refunds or credits for unused discount codes.</li><li>Apply a discount code retroactively to an existing order.</li><li>Post-date discounts for future purchases.</li></ul><h2 id="tips-for-using-discount-codes">Tips for Using Discount Codes</h2><p>To ensure you take advantage of available discounts:</p><ol><li><strong>Check for Codes Before Checkout</strong>: Look for promotions on our website, social media pages, or newsletters before completing your purchase.</li><li><strong>Enter the Code at Checkout</strong>: Be sure to apply the discount code in the designated field during checkout to receive the discount.</li></ol><h2 id="have-questions">Have Questions?</h2><p>If you need assistance or have questions about current promotions or discount codes, feel free to reach out to us at <strong><a rel="noopener">usasupport@maddgear.com</a></strong> or call <strong>888-924-8644</strong>.</p><p>We appreciate your understanding and thank you for shopping with Madd Gear!</p>

Discount Codes and Post-Purchase Adjustments

If your shipping address is not recognized by our system, it may be due to differences in the way our system formats addresses compared to how you reference it. Here are a few tips to resolve this issue:. Use Google to Verify the Address:. Double-Che

<p><img src="https://attachments.gorgias.help/8X1Bk7d9M9ExKgRm/hc/kREQL2bqXN6Ml8n3/2024121118-1c005a53-5296-47dc-af99-0154be55c39d-a729da43-8e75-4d70-9eb1-b9c8ba399234.png" style="width: 412px;" class="fr-fic fr-dib"></p><p><br></p><p id="isPasted">If your shipping address is not recognized by our system, it may be due to differences in the way our system formats addresses compared to how you reference it. Here are a few tips to resolve this issue:</p><ol><li><p><strong>Use Google to Verify the Address</strong>:</p><ul><li>Enter your address into Google and check the suggested format.</li><li>Sometimes small variations like abbreviations (e.g., &quot;Lane&quot; to &quot;Ln&quot; or &quot;West&quot; to &quot;W&quot;) can make a difference.</li></ul></li><li><p><strong>Double-Check for Typos</strong>:</p><ul><li>Ensure all information, such as the street number, city, and ZIP code, is entered correctly.</li></ul></li><li><p><strong>Avoid PO Boxes</strong>:</p><ul><li>Please note that we do not ship to PO Boxes. Be sure to provide a valid street address.</li></ul></li></ol><p>If you continue to experience issues, feel free to contact our support team for further assistance. We&apos;re happy to help!</p>

How do I update my shipping address if it's not recognized on your system?

We currently do not ship internationally. Our shipping is limited to the lower 48 states within the United States. Shipping Details:. For Customers Outside the USA:If you’re located outside the USA, we recommend visiting your local Madd Gear website

<p id="isPasted">We currently do not ship internationally. Our shipping is limited to the lower 48 states within the United States.</p><p><strong>Shipping Details:</strong></p><ul><li>Free ground shipping is available for orders over $20 within the lower 48 states.</li></ul><p><strong>For Customers Outside the USA:</strong><br>If you&#x2019;re located outside the USA, we recommend visiting your local Madd Gear website or checking with your local Madd Gear dealer for purchasing options.</p><p>Need further assistance? Feel free to reach out to our support team.</p>

Do you ship internationally?

We understand that sometimes customers may want to combine multiple orders to save on shipping or for convenience. Here's how we handle such requests:. Before Your Orders Ship:. Free Ground Shipping Consideration:. After Your Orders Ship:. If you hav

<p id="isPasted">We understand that sometimes customers may want to combine multiple orders to save on shipping or for convenience. Here&apos;s how we handle such requests:</p><ol><li><p><strong>Before Your Orders Ship:</strong></p><ul><li>If your orders have not yet shipped, we may be able to consolidate them into a single shipment.</li><li>Please note that some items may not fit into a single box, and in such cases, they will ship separately with unique tracking numbers.</li></ul></li><li><p><strong>Free Ground Shipping Consideration:</strong></p><ul><li>If you&#x2019;ve already placed an order over $20 (which qualifies for free ground shipping) and would like to add a smaller item under $20, please contact us immediately.</li><li>We&#x2019;ll do our best to accommodate your request as long as the original order has not shipped.</li></ul></li><li><p><strong>After Your Orders Ship:</strong></p><ul><li>Once orders have shipped, we cannot combine them or refund shipping costs.</li></ul></li></ol><p>If you have questions or need assistance, feel free to contact our support team as soon as possible to discuss your options.</p>

What is your policy on combining separate orders?

If you suspect your package is lost, follow these steps to resolve the issue:. Contact the Carrier:. Carrier Confirms the Package Is Lost:. Communication Is Key:. If you need further assistance or have questions, feel free to contact our support team

<p id="isPasted">If you suspect your package is lost, follow these steps to resolve the issue:</p><ol><li><p><strong>Contact the Carrier:</strong></p><ul><li>Start by reaching out to the carrier to confirm the package&#x2019;s status.</li><li>In many cases, the package may be delayed or misdelivered.</li><li>If the package has been misdelivered, we recommend checking with neighbors or nearby locations.</li></ul></li><li><p><strong>Carrier Confirms the Package Is Lost:</strong></p><ul><li>Once the carrier confirms that the package is officially lost, please inform us immediately.</li><li>We will arrange for a replacement to be sent to you and will raise a claim with the carrier for reimbursement.</li></ul></li><li><p><strong>Communication Is Key:</strong></p><ul><li>It is important that you communicate clearly with both the carrier and us to ensure a resolution.</li><li>Please note that we do not actively monitor orders for delivery success.</li></ul></li></ol><p>If you need further assistance or have questions, feel free to contact our support team.</p>

What is the process for reporting a lost package?

If your scooter has faulty or missing parts, we are here to assist you in resolving the issue quickly. Please follow the steps below to request a replacement:. A Clear Image of the Issue:. Proof of Purchase:. Your Shipping Address:. Report Issues Imm

<p id="isPasted">If your scooter has faulty or missing parts, we are here to assist you in resolving the issue quickly. Please follow the steps below to request a replacement:</p><h3 id="what-we-need">What We Need:</h3><ol><li><p><strong>A Clear Image of the Issue:</strong></p><ul><li>Provide a photo that clearly shows the problem with your scooter or the missing part.</li></ul></li><li><p><strong>Proof of Purchase:</strong></p><ul><li>Share a receipt or other documentation to confirm your purchase.</li></ul></li><li><p><strong>Your Shipping Address:</strong></p><ul><li>Let us know the best address to send the replacement part.</li></ul></li></ol><h3 id="important-information">Important Information:</h3><ul><li><p><strong>Report Issues Immediately:</strong></p><ul><li>Customers should alert us to any issues as soon as the scooter arrives. This allows us to review and resolve the claim more efficiently.</li><li>Delays in reporting may impact our ability to assess the issue accurately.</li></ul></li><li><p><strong>Disclaimer on Wear and Tear or Customer Responsibility:</strong></p><ul><li>If the scooter has been used for an extended period (e.g., a week or more), it may not be possible to determine whether certain issues, such as a punctured tire tube, occurred during shipping or regular use. These cases are considered wear and tear and are not covered under warranty.</li><li>Similarly, if parts are reported missing after the scooter has been used for some time, we cannot assess whether the parts were originally missing or misplaced by the customer.</li></ul></li></ul><h3 id="next-steps">Next Steps:</h3><p>Once we receive the necessary details, we will arrange to send out the required replacement parts promptly. For recently purchased products missing crucial components (e.g., a double-clamp for handlebar attachment), images and shipping details will help us expedite the process.</p><h3 id="common-issues-we-resolve">Common Issues We Resolve:</h3><ul><li>Missing or faulty parts (e.g., clamps, brake systems, or tires).</li><li>Grip tape peeling off.</li><li>Wheels not staying inflated.</li></ul><p>If you experience any of these issues, just let us know and include appropriate images of the affected areas. We are committed to ensuring you receive the best support and a fully functional product.</p><p>For further assistance, feel free to contact our support team.</p>

How do I get a replacement for faulty or missing parts of my scooter?

All Madd Gear skateboards, including the Retro Board, are tested and rated for riders up to 220 lbs. Exception:The only exception is the 31" LTR Popsicle Skateboard, which has a weight capacity of 110 lbs due to its composite truck construction. If y

<p id="isPasted">All Madd Gear skateboards, including the Retro Board, are tested and rated for riders up to <strong>220 lbs</strong>.</p><p><strong>Exception:</strong><br>The only exception is the 31&quot; LTR Popsicle Skateboard, which has a weight capacity of <strong>110 lbs</strong> due to its composite truck construction.</p><p>If you have any additional questions about your skateboard or its specifications, feel free to contact our support team.</p>

What is the weight capacity of the Retro Board?

Yes, we have a wholesale program for stores and dealers interested in becoming official Madd Gear sellers. If you’d like to open a wholesale account, please contact our sales team:. Our team will guide you through the application process and provide

<p id="isPasted">Yes, we have a wholesale program for stores and dealers interested in becoming official Madd Gear sellers.</p><h3 id="how-to-apply">How to Apply:</h3><p>If you&#x2019;d like to open a wholesale account, please contact our sales team:</p><ul><li><strong>Call</strong>: 888-924-8644</li><li><strong>Email</strong>: <a rel="noopener">usasupport@maddgear.com</a></li></ul><p>Our team will guide you through the application process and provide all the information you need to get started.</p><p>We look forward to partnering with you!</p>

Do you have a wholesale program or can I open a wholesale account with you?

Yes, we are always open to reviewing sponsorship applications!. To apply for sponsorship, please fill out the form on our website:Apply for Sponsorship. Due to the high volume of sponsorship applications we receive, we are unable to respond to every

<p id="isPasted">Yes, we are always open to reviewing sponsorship applications!</p><h3 id="how-to-apply">How to Apply:</h3><p>To apply for sponsorship, please fill out the form on our website:<br><a href="https://us.maddgear.com/pages/get-sponsored" rel="noopener" target="_new"><strong>Apply&#xA0;for&#xA0;Sponsorship</strong></a></p><h3 id="important-information">Important Information:</h3><p>Due to the high volume of sponsorship applications we receive, we are unable to respond to every inquiry. However, if we&#x2019;re interested in discussing sponsorship opportunities further, we will reach out to you after reviewing your application.</p><p>Thank you for your interest in being part of the Madd Gear team!</p>

Do you offer sponsorship or can my child be sponsored by Madd Gear?

The Madd Gear Grind Rail Extension Kit is available now!. You can find it on our website here:Shop Grind Rail Extension Kit. If you have any further questions, feel free to contact our support team.

<p id="isPasted">The Madd Gear Grind Rail Extension Kit is available now!</p><p>You can find it on our website here:<br><a href="https://us.maddgear.com/collections/grind-rails" rel="noopener" target="_new"><strong>Shop&#xA0;Grind&#xA0;Rail&#xA0;Extension&#xA0;Kit</strong></a></p><p>If you have any further questions, feel free to contact our support team.</p>

When will the rail extension mentioned in your video be available on the website?

Sorry, we do not provide an option to customize skateboards; we only sell complete skateboards.

<p><img src="https://attachments.gorgias.help/8X1Bk7d9M9ExKgRm/hc/kREQL2bqXN6Ml8n3/2025010921-a799f496-ebd4-476e-a399-06557f9e20ec-0ce03a9c-4265-451e-a92e-cb977b3b3771.jpeg" style="width: 300px;" class="fr-fic fr-dib fr-fil"></p><p>Sorry, we do not provide an option to customize skateboards; we only sell complete skateboards.</p>

Do your skateboards and scooters allow for customizations like adding personal touch to a blank board?

Unfortunately, we are unable to provide permission regarding the use of the Madd Gear logo on a personal merchandise such as a shirt.

<p>Unfortunately, we are unable to provide permission regarding the use of the Madd Gear logo on a personal merchandise such as a shirt.</p>

Can I use the Madd Gear logo on a shirt?

For transportation purposes, you can safely remove the bars from your scooter without harming the scooter. However, ensure that you are familiar with the correct method to detach and reassemble the bars to maintain the structural integrity of the sco

<p>For transportation purposes, you can safely remove the bars from your scooter without harming the scooter. However, ensure that you are familiar with the correct method to detach and reassemble the bars to maintain the structural integrity of the scooter.</p>

Is it safe to take apart my scooter for transport?

Pro Scooter Rider Height Suggestion Chart:. Finding the perfect scooter for your child depends on their age, height, and riding style. A key factor to consider is the scooter's handlebar height, which significantly impacts comfort, control, and perfo

<p><strong>Pro Scooter Rider Height Suggestion Chart:</strong></p><table style="width: 100%;"><tbody><tr><td style="width: 25.0000%;"><img src="https://attachments.gorgias.help/8X1Bk7d9M9ExKgRm/hc/kREQL2bqXN6Ml8n3/2025010922-0e4a7aae-74b7-4f52-90f2-4ee8d3ce4ab9-pro-scooter-heights_01.jpg" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 25.1066%;"><img src="https://attachments.gorgias.help/8X1Bk7d9M9ExKgRm/hc/kREQL2bqXN6Ml8n3/2025010922-0b844eb3-5a8b-49b1-8cba-1f0960563439-pro-scooter-heights_02.jpg" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 25.0000%;"><img src="https://attachments.gorgias.help/8X1Bk7d9M9ExKgRm/hc/kREQL2bqXN6Ml8n3/2025010922-558ec021-8869-4703-a84c-b31e9920c021-pro-scooter-height-chart_03.jpg" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 24.8934%;"><img src="https://attachments.gorgias.help/8X1Bk7d9M9ExKgRm/hc/kREQL2bqXN6Ml8n3/2025010922-9fcf4e84-6e7c-41ed-ac25-3e95a8d93365-pro-scooter-height-chart_04.jpg" style="width: 300px;" class="fr-fic fr-dib"></td></tr><tr><td style="width: 25.0000%;"><div style="text-align: center;"><strong>Scooter Model / Height</strong></div></td><td style="width: 25.1066%;"><div id="isPasted" style="text-align: center;"><strong>Scooter Model / Height</strong></div></td><td style="width: 25.0000%;"><div id="isPasted" style="text-align: center;"><strong>Scooter Model / Height</strong></div></td><td style="width: 24.8934%;"><div id="isPasted" style="text-align: center;"><strong>Scooter Model / Height</strong></div></td></tr><tr><td style="width: 25.0000%;"><div style="text-align: center;"><a href="https://us.maddgear.com/collections/mg-carve-flow-x-scooters">Carve Flow-X / 27&quot;</a></div></td><td style="width: 25.1066%;"><div style="text-align: center;"><a href="https://us.maddgear.com/collections/mg-carve-pro-scooters/products/carve-pro-trick-scooter-black-red">Carve Pro / 30&quot;</a></div><div style="text-align: center;"><a href="https://us.maddgear.com/collections/mg-carve-pro-scooters">Carve Pro-X / 30&quot;</a></div></td><td style="width: 25.0000%;"><div data-empty="true" style="text-align: center;"><a href="https://us.maddgear.com/collections/mgx-s2-scooters">MGX/MGO S2 / 31&quot;</a><br><a href="https://us.maddgear.com/collections/mg-carve-elite-scooters">Carve Elite / 32&quot;</a><br><a href="https://us.maddgear.com/collections/mgx-p2-scooters">MGX P2 / 32&quot;</a></div></td><td style="width: 24.8934%;"><div data-empty="true" style="text-align: center;"><a href="https://us.maddgear.com/collections/mgx-t2-scooters">MGX T2 / 34&quot;</a><br><a href="https://us.maddgear.com/collections/mgo-team-scooters">MGO Team / 34&quot;</a><br><a href="https://us.maddgear.com/collections/origin-500-scooters">MGO 500 / 35&quot;</a></div></td></tr></tbody></table><p><br></p><p id="isPasted">Finding the perfect scooter for your child depends on their age, height, and riding style. A key factor to consider is the scooter&apos;s handlebar height, which significantly impacts comfort, control, and performance. Here&apos;s a summary to help guide your choice:</p><h3 id="key-points">Key Points:</h3><ul><li><strong>Scooter Bar Height Matters:</strong> The handlebars should ideally be between your child&apos;s waist and belly button when standing upright next to the scooter. This ensures comfort and proper posture.</li><li><strong>Factors to Consider:</strong><ul><li><strong>Rider&#x2019;s Height:</strong> Taller riders may require higher handlebars, while shorter riders might prefer lower ones.</li><li><strong>Type of Riding:</strong> Park riders often benefit from shorter bars for tricks, while street riders may prefer taller bars for stability and leverage.</li><li><strong>Adjustable Bars:</strong> For growing children, adjustable handlebars are a great option to ensure longevity.</li></ul></li></ul><p>For a comprehensive guide on choosing the right scooter and understanding scooter bar heights, check out our blog post:<br><a href="https://us.maddgear.com/blogs/news/pro-scooter-bar-height" rel="noopener" target="_new"><strong>Scooter&#xA0;Bar&#xA0;Height: Ultimate&#xA0;Guide&#xA0;for&#xA0;Comfort&#xA0;&amp; Performance</strong></a></p><p>Feel free to contact our support team if you have more questions!</p>

How do I choose the right scooter for my child based on their age and height?

No, Pro Scooters like the Carve Pro are not height adjustable. These scooters are designed to be rigid and extremely strong to handle the demands of stunt riding. This fixed design ensures the scooter and handlebar can withstand the impact and stress

<p id="isPasted">No, Pro Scooters like the Carve Pro are not height adjustable. These scooters are designed to be rigid and extremely strong to handle the demands of stunt riding. This fixed design ensures the scooter and handlebar can withstand the impact and stress of tricks.</p><h3 id="choosing-the-correct-size">Choosing the Correct Size:</h3><p>It&#x2019;s important to select the correct size Pro Scooter to ensure it fits the rider properly. The handlebar height should be around the rider&apos;s waist to navel for optimal comfort and performance during trick riding.</p><p>For more information, check out our guide:<br><a href="https://us.maddgear.com/blogs/news/ultimate-pro-scooter-buying-guide-for-parents-and-teens" rel="noopener" target="_new"><strong>Ultimate&#xA0;Pro&#xA0;Scooter&#xA0;Buying&#xA0;Guide&#xA0;for&#xA0;Parents&#xA0;and&#xA0;Teens</strong></a></p><h3 id="looking-for-height-adjustable-scooters">Looking for Height Adjustable Scooters?</h3><p>If you need a height adjustable scooter, consider these models:</p><ul><li><strong>Flow 100</strong>: For children aged 4-7 years.</li><li><strong>Aero 150</strong>: Ideal for riders aged 7-12 years.</li><li><strong>Kruzer 200</strong>: Suitable for riders aged 10 years and up, including adults up to 6&apos; tall.</li></ul><p>Explore our full range of height-adjustable Kick Scooters here:<br><a href="https://us.maddgear.com/collections/kick-scooter" rel="noopener" target="_new"><strong>Kick&#xA0;Scooter&#xA0;Collection</strong></a></p><p>If you have further questions, feel free to contact our support team!</p>

Can I adjust the height of the Carve Pro scooter?

Unfortunately, we are unable to recommend specific pegs for Madd Gear scooters as we do not manufacture or test pegs. Aftermarket pegs are made by other brands, and compatibility can vary between models and manufacturers. Visit a Local Store:. Check

<p id="isPasted">Unfortunately, we are unable to recommend specific pegs for Madd Gear scooters as we do not manufacture or test pegs. Aftermarket pegs are made by other brands, and compatibility can vary between models and manufacturers.</p><h3 id="suggestions-for-finding-compatible-pegs">Suggestions for Finding Compatible Pegs:</h3><ol><li><p><strong>Visit a Local Store:</strong></p><ul><li>Look for stores that stock a range of pegs and allow you to test fit them on your scooter.<br><br></li></ul></li><li><p><strong>Check Online Forums or Social Media:</strong></p><ul><li>Seek advice from other riders who may have the same scooter model. Online communities often share valuable insights on compatible pegs.<br><br></li></ul></li><li><p><strong>Consult with Experts:</strong></p><ul><li>Reach out to experienced riders or professional scooter shops for additional guidance.</li></ul></li></ol><p>While we cannot guarantee compatibility with aftermarket parts, these steps should help you find a suitable solution. If you have any further questions, feel free to contact our support team!</p>

How can I find compatible pegs for my Madd Gear scooter model?

To confirm the shipment status of Madd Gear orders, follow these steps:. For additional support, reach out to our customer service team. We’re here to assist you!

<p id="isPasted">To confirm the shipment status of Madd Gear orders, follow these steps:</p><h3 id="1-check-your-email">1. <strong>Check Your Email:</strong></h3><ul><li>Monitor the email address provided during checkout for updates.</li><li>Look for an <strong>Order Confirmation</strong> email from us.</li><li>If you don&#x2019;t see it, check your Spam or Junk folder.</li></ul><h3 id="2-check-for-a-shipment-notification">2. <strong>Check for a Shipment Notification:</strong></h3><ul><li>If you have not received a shipment notification, it&#x2019;s likely the order has not shipped yet.</li></ul><h3 id="3-log-in-to-your-account-if-applicable">3. <strong>Log in to Your Account (if applicable):</strong></h3><ul><li>If you checked out using an account, log in on our website to:<ul><li>Review all past orders.</li><li>Check the current status and access tracking information.</li></ul></li></ul><h3 id="4-contact-us-for-assistance">4. <strong>Contact Us for Assistance:</strong></h3><ul><li>If you still need further information, feel free to call us directly. Our team is happy to help with any order inquiries.</li></ul><p>For additional support, reach out to our customer service team. We&#x2019;re here to assist you!</p>

What steps should I follow to confirm shipment of Madd Gear orders as a seller?

A loose headset can cause rattling noises and impact the performance of your scooter. If your scooter uses an Integrated Headset Compression (IHC) system, follow these steps to tighten it and get back to smooth, rattle-free riding. A properly tighten

<p id="isPasted">A loose headset can cause rattling noises and impact the performance of your scooter. If your scooter uses an <strong>Integrated Headset Compression (IHC)</strong> system, follow these steps to tighten it and get back to smooth, rattle-free riding.</p><h3 id="tools-youll-need">Tools You&apos;ll Need:</h3><ul><li>5mm Allen key</li><li>6mm Allen key (if required)</li><li>Rubber mallet (optional, for realignment)</li></ul><h3 id="steps-to-tighten-your-ihc-headset">Steps to Tighten Your IHC Headset:</h3><h4 id="1-remove-the-handlebars">1. <strong>Remove the Handlebars</strong></h4><ul><li>Loosen the clamp bolts with your 5mm Allen key and slide the handlebars off.</li><li>This will give you access to the compression system.</li></ul><h4 id="2-tighten-the-compression-bolt">2. <strong>Tighten the Compression Bolt</strong></h4><ul><li>Locate the compression bolt at the top of the fork.</li><li>Using the 5mm Allen key, tighten the compression bolt. Turn it clockwise until snug. Avoid overtightening, as this can affect the headset&#x2019;s movement.</li></ul><h4 id="3-check-the-bearings">3. <strong>Check the Bearings</strong></h4><ul><li>Spin the fork or headset to ensure smooth movement.</li><li>If the movement feels rough, disassemble the headset to inspect, clean, and lubricate the bearings. Replace them if damaged.</li></ul><h4 id="4-reattach-the-handlebars">4. <strong>Reattach the Handlebars</strong></h4><ul><li>Slide the handlebars back onto the fork.</li><li>Evenly tighten the clamp bolts, working in half-turn increments from top to bottom. This ensures the clamp is securely and evenly tightened.</li></ul><h4 id="5-perform-a-drop-test">5. <strong>Perform a Drop Test</strong></h4><ul><li>Lift the scooter about 7 inches off the ground and gently drop it onto a hard surface.</li><li>Listen for a solid &#x201C;thud.&#x201D; If you still hear rattling, recheck the compression bolt and clamp bolts.</li></ul><h3 id="troubleshooting">Troubleshooting:</h3><ul><li><strong>Persistent Rattling:</strong> Check if the fork is properly aligned or if the spacers are loose.</li><li><strong>Creaking Sounds:</strong> Inspect the bearings for dryness or damage, and replace them if necessary.</li></ul><h3 id="why-tightening-your-headset-matters">Why Tightening Your Headset Matters:</h3><p>A properly tightened headset ensures smooth steering, reduces wear and tear on parts, and minimizes the risk of accidents caused by poor control.</p><p>For a more detailed guide and video tutorial, check out our blog:<br><a href="https://us.maddgear.com/blogs/news/how-to-dial-your-pro-scooter" rel="noopener" target="_new"><strong>How to Dial Your Scooter</strong></a></p>

What should I do to fix a loose headset on a scooter?

At Madd Gear, we want to help you keep your pro scooter in top shape. Whether you're replacing parts or upgrading your ride, we offer a range of essential accessories and replacement parts to keep you rolling. Below, you’ll find the parts we currentl

<p id="isPasted">At Madd Gear, we want to help you keep your pro scooter in top shape. Whether you&apos;re replacing parts or upgrading your ride, we offer a range of essential accessories and replacement parts to keep you rolling. Below, you&#x2019;ll find the parts we currently have available, along with links to purchase them.</p><hr><h2 id="replacement-wheels"><strong>Replacement Wheels</strong></h2><p>Replace worn-out wheels or upgrade to a different size for a smoother ride.</p><ul><li><a href="https://us.maddgear.com/search?type=product%2Cpage&amp;options[prefix]=last&amp;q=100mm%20force*">100mm Wheels</a></li><li><a href="https://us.maddgear.com/search?type=product%2Cpage&amp;options[prefix]=last&amp;q=110mm%20corrupt*">110mm Wheels</a></li><li><a href="https://us.maddgear.com/products/mfx-120mm-corrupt-alloy-core-scooter-wheel?_pos=2&amp;_sid=accb1150b&amp;_ss=r">120mm Wheels</a></li></ul><hr><h2 id="brakes"><strong>Brakes</strong></h2><p>Ensure safety and reliable stopping power with our replacement scooter brakes.</p><ul><li><a href="https://us.maddgear.com/products/mfx-composite-blitz-brake-v2?_pos=1&amp;_sid=e87d2bf75&amp;_ss=r">Pro Scooter Brakes</a></li></ul><hr><h2 id="handlebar-grips"><strong>Handlebar Grips</strong></h2><p>Upgrade your handlebar grips for better control and comfort while riding.</p><ul><li><a href="https://us.maddgear.com/search?type=product%2Cpage&amp;options[prefix]=last&amp;q=tpr%20grips*">Pro Scooter Grips</a></li></ul><hr><h2 id="decks"><strong>Decks</strong></h2><p>Need a fresh deck? Choose from our range of high-quality scooter decks.</p><ul><li><a href="https://us.maddgear.com/collections/scooter-decks">Pro Scooter Decks</a></li></ul><hr><h2 id="deck-blocks"><strong>Deck Blocks</strong></h2><p>Replace or upgrade your deck blocks for a sturdy and stylish setup.</p><ul><li><a href="https://us.maddgear.com/search?type=product%2Cpage&amp;options[prefix]=last&amp;q=deck%20blocks*">Deck Blocks</a></li></ul><hr><h2 id="ihc-compression-kits"><strong>IHC Compression Kits</strong></h2><p>Ensure your scooter is assembled securely with our IHC Compression Kits.</p><ul><li><a href="https://us.maddgear.com/search?type=product%2Cpage&amp;options[prefix]=last&amp;q=ihc%20compression%20kit*">IHC Compression Kits</a></li></ul><hr><h2 id="grip-tape"><strong>Grip Tape</strong></h2><p>Customize your ride with durable and stylish grip tape options.</p><ul><li><a href="https://us.maddgear.com/collections/pro-scooter-grip-tape">Grip Tape</a></li></ul><hr><h2 id="how-to-choose-the-right-parts"><strong>How to Choose the Right Parts</strong></h2><ol><li><strong>Check Compatibility</strong>: Make sure the part you&apos;re purchasing fits your scooter model.</li><li><strong>Upgrade for Performance</strong>: Consider larger wheels, new grip tape, or fresh grips to enhance your riding experience.</li><li><strong>Contact Us for Assistance</strong>: Not sure what you need? <a rel="noopener" target="_new">Reach&#xA0;out&#xA0;to&#xA0;our&#xA0;support&#xA0;team</a>, and we&#x2019;ll be happy to help.</li></ol><hr><h2 id="order-your-parts-today"><strong>Order Your Parts Today</strong></h2><p>All parts and accessories are available for purchase directly on our <a href="https://us.maddgear.com/collections/scooter-parts" rel="noopener" target="_new">Scooter&#xA0;Parts&#xA0;Collection&#xA0;Page</a>. We offer fast shipping so you can get back to riding as soon as possible.</p><hr><p><strong>Still Have Questions?</strong><br>For more information or help with installation, check out our <a href="https://us.maddgear.com/pages/madd-gear-help-center?hcUrl=%2Fen-US%2Farticles%2Fpro-scooter-troubleshooting-111150">Assembly &amp; Maintenance Guides</a> or contact our support team.</p>